TwelvaYour accounts
Separate connections for each user.
TWELVA TRUST CENTERGood work starts
Good work starts
with trust.
A clear view of your data, connected services and the controls behind your assistant.
Clarity, at every step.
Twelva is operated by TwelveBirds Technologies Inc. This center brings together our product controls and published data-handling information so you can understand how the service fits your work.
Your decisions
Review prepared external operations.
Clear sources
Published policies and service details.
Control where it matters.
Account & workspace access
Workspace requests are checked against the signed-in account. Connected services are scoped to each user and account.
Learn moreConnected-service permissions
You choose which services to connect. Review the requested permissions during authorization and manage or disconnect accounts in the Integration Center.
Learn moreReview before external actions
Connector operations prepared by the assistant are saved for your review. The account and input are recorded. An uncertain result is not automatically retried.
Learn moreFiles & project knowledge
You can manage imported documents and project memories in your workspace. Copies already shared, published or held by a provider may require separate handling.
Learn moreRead the details.
The services behind your work.
Providers used depend on your selected features, model and deployment. This overview describes service roles; it is not a complete contractual subprocessor schedule.
| Provider | Purpose |
|---|---|
Clerk | Account authentication |
Vercel | Hosting, AI Gateway and file storage |
Neon | Application database |
Pipedream | Connected-account authorization, token management and API / MCP requests when you connect a service |
AI model providers | Including OpenAI, Anthropic and Google. Selected models process the inputs needed for your request; the route depends on the feature and model |
fal.ai | Media generation and custom image model workflows when used |
Stripe | Payments when enabled |
Resend | Email delivery for enabled features |
Twilio | SMS and WhatsApp delivery for enabled features |
Crisp | Support conversations when opened |
A little more clarity.
Is my information sent to AI providers?+
The model or service handling your request receives the relevant input. Different providers have different retention and data-use terms. Twelva does not make a blanket zero-retention or no-training promise for every model. See the Privacy Notice for details.
Does connecting a service give the assistant unlimited access?+
Access depends on the permissions granted by that service. You can pause assistant use and disconnect the account. Newly prepared connector operations require your review before execution; separately enabled features, such as calendar sync, follow their settings.
Where is information processed?+
Twelva and its providers may process information in the United States and other countries. Processing depends on the services used. This page does not promise a specific data-residency region.
Are compliance reports available?+
Independent audit reports and certificates are not published in this center. Contact us with the evidence your review requires. A provider’s certification is not a certification of Twelva.
How do I request access, correction or deletion?+
Use the controls available in your workspace, or contact hello@twelva.ai with your request. Some records may be retained for service delivery, billing, disputes or legal obligations. Provider-hosted training files may require a separate deletion request.