Contact Twelva support

Start a support conversation

Choose Contact support in the Help Center to open the support conversation in your workspace. Twelva uses the TwelveBirds support inbox, so the conversation may show TwelveBirds branding.

Support chat is separate from an AI conversation. Send the details you want the support team to review; do not assume an AI conversation has already been shared with the team.

Include the details that help

A short, specific report makes it easier to understand what happened.

1. Describe what you were trying to do and what happened instead.
2. Include the page, model or tool, and the approximate time of the issue.
3. Copy the visible error and include a task or receipt reference if one is shown.
4. Add a screenshot only after removing private information.

If the support messenger does not open

Check your connection and try opening support again. Browser privacy settings or content blockers can prevent a third-party messenger from loading.

You can also use the Contact page to email hello@twelva.ai. Include Twelva in the subject so the team knows which product you are asking about.