When a message will not send
Check sign-in, credits and connection errors before trying the request again.
2 min readStart with the message on screen
The notice beside the conversation is the best starting point. A sign-in request, an insufficient-credit message and a connection error need different next steps.
- Complete sign-in if requested. Your draft is not automatically sent after you sign in.
- For an insufficient-credit notice, open Usage & credits and review the balance and request estimate.
- For a connection or service error, check the connection and read the error before choosing Retry.
Check progress before repeating a request
If you are unsure whether a generation started, open Tasks and look for it. A connection failure does not by itself confirm a refund or that no work ran.
When Retry is offered in a conversation, it sends the request again. Review task and credit activity first if there is any doubt about the previous attempt.
If it still will not send
Keep the error text, the time it happened and the model name. Tell support whether it happens in one conversation or in a new conversation too. Do not include passwords or private source material.
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