Find your way forward.
Find the right product, check a guide or tell us where you got stuck. A useful answer starts with the right context.
Start here.
A few useful answers.
Browse all resourcesWhich product should I open?
Use Get started to choose by task. Chat handles conversation and creation; Box is for email, Doc for documents, News for reporting, Life for travel and Play for games and experiences.
Where do I find prices and usage limits?
The Chat plans page describes Chat pricing and credits. For another product, check the terms and price shown inside that product. Do not assume one Chat plan includes every Twelva service.
A task seems stuck. Should I start again?
In Chat, check Tasks and usage activity first. Read any visible error and use the offered recovery action. A connection error alone does not tell you whether a request ran or a credit was returned.
How do I report a problem?
Tell us the product, page, time, visible error and what you expected to happen. A redacted screenshot can help. Never send passwords, payment details or private access tokens.
Help & support
Find your way forward.Chat help center
Detailed instructions for accounts, files, creations and tasks.
Chat plans & credits
Review current Chat plans, credit rules and usage details.
Trust & data
Read the published information about data, permissions and service providers.
Service status
Check the published status information for Twelva Chat.
Tell us where you got stuck.
Include the product name, what you were trying to do and what happened instead. The contact page opens an email draft for you to review and send.
Contact Twelva